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Guide to solving Email Problems.
1.) Can you surf the internet. yes - skip to step3
2.) Can't surf the internet - your connections is down. This is at least one cause of your email outage. Try the following.
High Speed Always On Connection (DSL or Cable Modem)
a.) Check the lights on your Modem. Modems vary but generally all lights should be green and some may blink.
i.) If lights are not lit correctly. Unplug modem.
ii.) Double check all connections. Wait 10 minutes. Plug in modem and check the lights.
iii.) Still incorrect? Call your internet service provider. Your internet service is most likely out.
b.) If you have a router ensure the cable between the router and the modem is secure and verify the WAN light on the router is lit correctly.
i.) If WAN light is incorrect unplug router.
ii.) Double check wires, wait a minute and plug it back in.
iii.) Still Incorrect - if modem is correct and WAN light on router is incorrect find your manual for the router and reset it.
c.) Ensure all wired connections are connected correctly and reboot your system and go back to step one.(there are quick ways to reset the connection but this is the surest. (if already tried next)
d.)If at this point you are still unable to surf the internet there are many options. Recommended is to call your computer friend or a reputable company who can come and diagnose the problem.
Before you do this however I always recommend you double check all the wires thrice and go through the above guide it will catch most of the usual problems.
Dial Up Connections
a.) Reboot your system and attempt to reconnect.
b.) Verify the dial up settings are correct with your dialup provider and attempt reconnecting.
c.) If at this point you are still unable to connect you might want to call a computer buddy or shop.
3.) If you are able to connect to the internet but you cannot send or recieve your email double check your settings as per the directions found below.
If you are still unable to check your email Contact Delta at 604-940-3554.
DELTA BIZ EMAIL SETTINGS
Below are the settings needed to setup you email accounts hosted with Delta.
When adding your email accounts to an email client such as Outlook or Outlook Express the following information will be required.
Incoming Mail Server: mail.{your domain name here}
Outgoing Mail Server: mail.{your domain name here} * the outgoing servers requires authentication. See Below
User ID: The username is simply your entire email address.
Password: This was provided when the account was created and can be changed for clients with access to the Control Panel System there.
Important Outgoing mailserver settings:
Outlook Express
In outlook express select tools >> accounts >>
select the mail tab and highlight the email account and push the properties
button.
On the servers tab tick the box as indicated below and push the ok button.
Outlook
In outlook select tools >> email accounts >>
select the view or change existing email accounts and push the next button.
Select the appropriate email account and push the Change button.
Push the more settings button and select the outgoing server tab.
On the servers tab tick the box as indicated below and push the ok button.
If you have any problems
While in Netscape Communicator, under the Edit menu, select Preferences.
- Select Mail Servers which is under Mail & Newsgroups in the left category list.
- Make sure the outgoing mail (SMTP) server is set to: mail.{domain}
- Make sure that Outgoing mail server user name is set to your email address .
- Click OK.
- While viewing email select Mail and Newsgroup Account Settings from the Edit menu.
- Click on Outgoing Server (SMTP) in the left side list.
- Make sure outgoing server (SMTP) is set to: mail.{domain}
- Make sure User name and password is checked.
- Make sure your email address is entered in the user name field.
- Set the port to 26.
- Click OK.
- While viewing email select Mail and Newsgroup Account Settings from the Edit menu.
- Click on Outgoing Server (SMTP) in the left side list.
- Make sure outgoing server (SMTP) is set to: mail.{domain}
- Make sure User name and password is checked.
- Make sure your email address is entered in the user name field.
- Set the port to 26.
- Click OK.
These Settings work for both Mozilla Thunderbird and Mozilla Mail
- Open Mozilla Thunderbird or Mozilla Mail, click on Tools menu and select Account Settings.
- Click on Outgoing Server (SMTP) in the left side list.
- Make sure the Server Name is set to: mail.{domain}
- Make sure User name and password is checked.
- Make sure your email address is entered in the user name field.
- Set the port to 26.
- Click OK.
These instructions will work for Eudora 6.0 and above. Authenticated SMTP is not available in earlier versions of Eudora.
- While in Eudora, under the Tools menu, select Options....
- Select Sending Mail under the category list on the left side.
- Make sure the SMTP Server text box reads: mail.{domain}
- Make sure Allow Authentication is checked.
- Click OK.
- Open Mac Mail, Click on ‘Mail’ from the top toolbar. Click ‘Preferences’
- Click on the ‘Account Information’ tab.
- Click within the ‘Outgoing Mail Server (SMTP)’ drop-down box
- Click on ‘Edit Server List’
- Make sure that there are no entries named mail.{domain} , then click ‘Done’
- Click within the ‘Outgoing Mail Server (SMTP)’ drop-down box
- Click ‘Add Server’ and fill in the fields as listed below.
- Click ‘OK’
- Make sure you save the changes when closing the Preferences Window
- Click ‘Tools’ from the top toolbar. Click ‘Accounts’
- Click the ‘Mail’ tab. Highlight your Western Email Account and click ‘Edit’
- Under the ‘Sending Mail’ heading, set the ‘SMTP Server’ to mail.{domain}
- Click on the ‘click here for advanced sending options’ button
- Check to select ‘SMTP service requires secure connection (SSL)’
- Check to select ‘Override default SMTP port’ and set the port number to 26
- Check to select ‘SMTP Server requires Authentication’ and select ‘Use same settings as receiving mail server’
- Click the return key on you keyboard to save the changes
- Click on the ‘Edit Account’ window
While in Entourage,
.
Contact us via email at shane@delta-biz.com